When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". So what happens if your eBay item is not as described? Whether you need to accept the return depends on their reason for opening the return. International shipment of items may be subject to customs processing and additional charges. To the OP- the great thing is, you are selling items without much competition, apples to apples. I have been selling on eBay for 23 years and I do not accept returns and never have. For example, you may haveopted to automatically accept return requests. A strong shipping strategy is key for a successful holiday. Many buyers only make purchases from sellers that offer a returns policy. Copyright 1995-2023 eBay Inc. All Rights Reserved. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. (MBG). I have learned that none of my items are shipped without insurance. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. eBay Business Equipment Purchase Protection. . eBay will always side with the buyer of a damaged item. So would all sellers. When the seller replies, we'll send you an email with details of the next steps. Help for buyers and sellers. After contacting the seller, it's up to you whether you want eBay to step in. 11:35 AM. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Make sure the barcode is clear so the carrier can scan it easily. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. In this case, I just try to do damage control. Sorry it happened to you , but ebay does not care about us sellers. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Tip Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! This is how it is and one of the risks of doing business on eBay. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Simply print the label on normal paper and tape it to the package. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Refunds go back to your original payment method and are typically available within 3-5 business days. In most cases this is true. You are describing the old rules the rules changed a few months ago. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Learn more about our signature confirmation requirements. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Ready to start making a good side income from flipping? This will definitely help any return request case that comes your way and a good habit to get into. So what do you do when a buyer says item not as described? The eBay Money Back Guarantee is not a product warranty. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. The eBay Resolution Centre is at the bottom of this page. I find too many fun toys for my family (or myself), and just love the whole process. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Why was my refund less than the amount I paid? Say something like: There is a scratch on the back, please see photo #9 for details. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Buyers can always submit a return request, even if your returns policy says you don't accept returns. I'd really like another option. eBay Money Back Guarantee policy, Welcome to the Selling board! If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Print an eBay return label Tip Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. That is assuming the item is truly Not as Described. Check the seller's return policy in the listing to see who is responsible for return shipping costs. I pretty much do the same thing every time. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! See how to check the status of your return. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Good luck and sorry you encountered this circumstance. If they are rude or threatening to you, do not retaliate. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. 3. eBay will review your case and get back to you within 48 hours. Spread the word, we know how to break the . Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Select View return details. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. (2) One does not activate this seller protection by calling customer service. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you're responsible for return shipping. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Another measure to cover yourself in the rare instance you get a return request. Some people think private sellers have to accept returns and this is just not the case. Offer a replacement item. Open a case and try to work things out with the seller. SelectExamples of alternative shipping arrangements below for more information. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Seller with 11000 feedback. Something went wrong. Adding tracking details to your return helpsprotect against delays or issues in the refund process. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. 3. eBay will review your case and get back to you within 48 hours. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Buyer pays for return postage: . However, it does happen and when it does, I have to deal with it as best as I can. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. If you know me, you know Im not one of those people. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. Returns happen. Some returns may remain open for up to 35 business days. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. What Do You Do? I am a buyer. The seller will also pay for return shipping. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Do I need to pay extra for the eBay Money Back Guarantee? Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. Tip This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Then and only then you give a refund for the item. You can still close it if things are resolved. EBay gives you the opportunity to add 12 photos to your listing. Accept the return:The buyer will send the item back to you for a full refund. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. You'll also be responsible for covering return shipping costs. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. The eBay Money Back Guarantee is not a product warranty. If, after a few days, youre not happy with the sellers resolution, were here to help. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. This is obviously not how I shipped it out and was damaged in shipping. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Choose the item above to start resolving a return. I threw everything away". You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Check out how to file a damage claim with FedEx if your item gets damaged. 01:47 PM. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. And this is my fault? When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Enter the amount you wish to offer the buyer. Take a front, back, side, and inside view of your item. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. I dont have to pay to get the item back and the person is happy because I resolved their problem. When you start selling on Ebay, decide if you are willing to take returns at all. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Once you've accepted a return, the buyer should send the item back to you as soon as possible. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Tip eBay gives this MBG for Australian and International buyers, however . Does the tracking number show it was delivered? In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. If you bought it over eBay and it isn't right, it's the seller's problem not yours. You can go to the Resolution Center and contact the seller. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. For more information, see our Condition of returned items policy. The seller was not accurate and now the seller or ebay wants to give me my money or item. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I have reported the buyers, but I still have all 12 returns counting against me. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. naM fo elsI. We guarantee that you will get the item you ordered or get your money back. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Youll receive the return shipping label credit on your monthly invoice. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. You can even notate it in your description when you list anything that might be wrong with the item. Read our most popular questions and answers about handling return requests from your buyers. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. On the next page you'll see the refund amount. 2. It shouldnt be like this, I know. In some cases, your response options may differ. This may sound like overkill to you, but stay with me while I explain! Your email address will not be published.