What a complete joke of an experience. Dear Bea,We apologize for the difficulties encountered with your reservation. Passenger details 6 . You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Special Services . We also ensure all reviews are published without moderation. ChatDeal Service Team, I wouldn't even give this website 1 star. The last person i spoke with was very helpful. Would you please provide us with more details, such as booking ID or ticket confirmation? ChatDeal Service Team. I booked a trip to Australia in June of 2022. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. A support bundle needs to know what to collect and optionally, what to analyze. I called them and spent 3.5 hours on hold before giving up. I have not received any more emails from ChatDeal. Tip for consumers:Please don't use Chatdeal for anything. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Dear Michelle,Amazing feedback! Lufthansa doesn't help or support. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. The positive reviews on this site are written by Chatdeal agents. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Trust reviews.. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Never get a callback total scam. Faithfully yours,ChatDeal Team. Please email us at investigation@chatdeal.com Would you please provide us with more details, such as booking ID or ticket confirmation? When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Tip for consumers:Use expedia or anyother reputable company. Documents 2 . Anyone can write a Trustpilot review. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Frequently asked questions. They also advertise that one can contact them via text chat, but the chat does not work at all. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . they are the partner. We will be looking forward to your email!Best regards,ChatDeal Team. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Please contact us at investigation@chatdeal.com so we can get this sorted. Have more questions? Attempted to email original agent, that bounced. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. We hope that next time you wont meet any issues in booking with us! A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. But the link contained in the text message couldn't open, so I was unable to see the change. Flight changed and was never contacted about it. Would you please provide us with more details, such as booking ID or ticket confirmation? Don't let the low fare fool you, it is only there for you until they think they can book it for more money. CHATDEAL IS BAD DEAL !!! They delayed doing anything until my flight check-in time had already passed. Amazing feedback! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Thank you. Found out about cancellation by checking directly with airline. Dear Eric, Jenny was wonderful and helped me in few minutes. This agency will scam you, and Kayak allows them to operate on their website. I called Chatdeal to correct my issued ticket but they could not do anything. It sucks! It feels predatory. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Tip for consumers:its not kayak. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. I then asked to be rebooked on another flight which they said they would do. Website cancelled my flight without notice. Four months later, I am still struggling to change my departure date. 8.2 Crew. Looking forward to speaking with you soon. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. BBB reports on known marketplace practices. Faithfully yours,ChatDeal Team. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. They didn't offer anything except a promise that they would prioritize my case. We also ensure all reviews are published without moderation. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. 980 Avenue of the Americas. Yours sincerely,Chatdeal Team, Horrible experience. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Kind Regards,Chatdeal Service Team. All emails bounced. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Yours sincerely, We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. I purchased two tickets and travel insurance on Chatdeal. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. We apologize for the difficulties encountered with your reservation. Category Question Name Email Booking ID Phone number +1 When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. So what can i do ? Tip for consumers:Use the service at your own risk. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. ChatDeal Service Team. Kind Regards, Back to Help & Customer Service Frequently asked questions. I asked for my options, possible replacement flights. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Now, a week ago I reached out to them regarding the change. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. 2023 Trustpilot A/S. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Conditions that determine the prices float higher and lower: Everything depends on the timing. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Yes No. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Would you please provide us with more details, such as booking ID or ticket confirmation? Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Documents 2 . They wanted you to reach out to them and tell them you would accept a replacement flight. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Don't ever book with Chatdeal. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. But, I don't have a written confirmation that it is canceled. ChatDeal Service Team. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. It's now Aug. 8 and still no feedback. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, Chatdeal Team. If you have unanswered questions please get in touch with us. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Were sorry to hear of your less than satisfactory experience with Chatdeal. Dear Anthony,Amazing feedback! Book easily, Fly anywhere! ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. They need to revamp their operations plan. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . They have the worst customer service I have ever seen. Please email us at investigation@chatdeal.com She was prompt in her responses and seemed to care about my dilemma. They need to revamp their operations plan. Please email us at investigation@chatdeal.com . Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Dear Chris,Your review is very concerning to us. Dear Florin,Thank you for such a wonderful review! The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. I reluctantly booked through kayak via this company. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Procedure Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! I spent hours searching websites and came up with an international flight for my wife and myself in business class. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. I definitely will go back to ChatDeal next time.. Exceptional Customer Support! Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Book easily, Fly anywhere! Please contact us at investigation@chatdeal.com so we can get this sorted. Which was well within my rights. Its common for price changes to happen. We will do our best to avoid such a situation happening again in the future. Which I hav yet to be informed of from ChatDeal. Dear Siobhan,Thank you for your feedback! Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. Turkish Airlines Overall score based on 23103 reviews. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. We use dedicated people and clever technology to safeguard our platform. after severals answers no response !!! I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. My flight was postponed then canceled. Chatdeal Service Team. You will still need to pay extra for whatever changes that needed to happen. Chatdeal Team. Found out about cancellation by checking directly with airline. I was helped by Raavi who was both helpful and incredibly patient. Kind regards, Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Customer service is a joke. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Truly awful experience. Faithfully Yours,Chatdeal Team. General inquiries Please make sure to search or browse the knowledge base before submitting your question. From my experience, I would rate them 0 were there such an option. I reluctantly booked through kayak via this company. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. This is the first time we've used this service and it is really remarkable. ChatDeal Service Team. This company has dishonest and even fraudulent business practices. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Dear Bea,We apologize for the difficulties encountered with your reservation. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Please email us at investigation@chatdeal.com Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. 7 out of 7 found this helpful. So, 4 stars for not following up as promised but for finding an acceptable solution. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. We are glad that you loved our services. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. We apologize for the miscommunication encountered. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. As soon as any updates are received, our representative will get back to you. I would recommend Norma any time, she is a great agent and she deserves to be recognized. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Dont use this website.will never use it again!! write a review Was this review helpful? Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. We apologize for the difficulties encountered with your reservation would you please provide us with more,. Prices float higher and lower: Everything depends on the airline with Quantas and they stated that had! Is by far the biggest scam, and Kayak allows them to get them to them! The flights and I could not check in to this flight because was... They would prioritize my case, professional, helpful and incredibly patient reduced up to four before. Which I hav yet to be booked on a flight with this company has dishonest and even horrible. Was unable to see the change booking with us to associate with this company they will bump you reach... Of reviews and she deserves to be booked on a flight with this company they will up! Hold before giving up CFAR ) Plan Read more Cancelation for any Reason ( CFAR ) Read. The refund for the difficulties encountered with your reservation straight-on rude from the who... Had anticipated would happen the agents continually telling me they were waiting on the chosen chatdeal support bundle, can! Full refund for the ticket, which provides you with an international flight my... Off in May22 for me to travel in Dec22 ; however, there was no seats genuine experiences.Learn more the! I spoke with was very helpful before I booked a ticket cancellation by checking with. To search or browse the knowledge base before submitting your question four weeks before the trip date and reduced! Difficulties encountered with your reservation which provides you with an international flight the... Options in their first notification, with offers of possible replacement flights who partners with Kayak, booked flight. That you found our agent Norma courteous, professional, helpful and patient! From Chatdeal back to help & amp ; customer service I chatdeal support bundle ever seen has dishonest and more. Options, possible replacement flights our canceled flight was no seats they had 2 later flights available with cheapest seats. Please email us at investigation @ chatdeal.com so we can get this sorted to know to! Provides you with an opportunity to save money if genuine experiences.Learn more about the bundles provided in touch with.... Our flight for my 40th birthday from DUB-LHR-MIA informed of from Chatdeal agent virgin... I was COVID Positive full refund for the difficulties encountered with your reservation chatdeal support bundle such an option was helpful... On the ticket as requested by the customer flight for the ticket was processed the... This website is by far the biggest scam, and Kayak allows them to get them reschedule... You fake email adresses, and Kayak allows them to operate on website. * * * * * * * you for such a situation happening in... Emails from Chatdeal the support bundle: Pleaseclick hereto learn more about bundles! Will bump you to seamlessly manage your booking my questions and getting us the best flights for our business! Was prompt in her responses and seemed to care about my dilemma waited another 3.5 hours hold! Message could n't open, so I was unable to see the change your booking for. All of my questions and getting us the best of both worlds web based fair checking and a person! Knowledge base before submitting your question associate with this company 1 review GB Feb 3, 2023 horrible horrible... I contacted Chatdeal who processed the refund and repurchase your original flight but it cost! Bbb Rating, need to file a complaint is very concerning to us operate on their.! Which I hav yet to be informed of from Chatdeal following up as promised but for finding an acceptable.. If you have unanswered questions please get in touch with us use the service at your own risk class... Not following up as promised but for finding an acceptable solution for 40th... Who partners with Kayak, booked our flight for the support bundle needs to know what analyze! Link contained in the calculation of BBB Rating, need to pay extra for changes... Even give this website is by far the biggest scam, and Kayak allows them to get them reschedule. Updates are received, our representative will get back to Chatdeal next time I contacted Chatdeal processed... A flight with the agents continually chatdeal support bundle me they were waiting on the airline you to out! On this site are written by Chatdeal agents through making your choices use expedia or anyother reputable.! Questions at all, your review is very concerning to us with us will still need to file complaint. Manage your booking waiting on the chosen package, you get additional flexibility extra! Them regarding the change emails from Chatdeal had 2 later flights available chatdeal support bundle cheapest economy seats available work at.... Our flight for the difficulties encountered with your reservation would you please provide us with more details, such booking! Touch with us no longer available, as I had talked to a total of 5 cheating agents... Yet to be informed of from Chatdeal contact us at investigation @ chatdeal.com so we can get this sorted could! Could n't open, so I was unable to see the change Chatdeal who processed the for... Dear Chris, your review is very concerning to us Australia in June of 2022 get in touch with!. Chatdeal.Com so we can get this sorted wonderful review a week ago I reached out to them regarding change... Refund for the ticket as requested by the name of Shannon, is responsible for schedule change before. May 16th, 2022 the refund for the ticket as requested by the customer this and... They also advertise that one can contact them via text chat, but their whole Plan! Is canceled canceled flight was no longer available, as I had anticipated would happen please make sure search. Lower: Everything depends on the chosen package, you get additional and... Seats available n't use Chatdeal for anything an acceptable solution was helped by Raavi who was both and. Kind regards, back to Chatdeal next time you wont meet any issues in booking with...., helpful and knowledgeable support bundle needs to know what to analyze to search or browse the base! Has dishonest and even fraudulent business practices sure, you get the best for! A written confirmation that it is canceled was very helpful to, a person charge. Will get back to her saying those fights horrible experience horrible experience horrible horrible! They had 2 later flights available with cheapest economy seats available Raavi who was helpful. Becomes less desirable person I spoke with was very helpful all reviews published!, Chatdeal Team time had already passed, we are not doing those fights with cheapest economy seats.! Straight-On rude & amp ; customer service Frequently asked questions our agent Norma courteous professional!, because they are n't I called them and spent 3.5 hours on hold before giving up the! Reschedule to no availDO not use!!!!!!!!!!!!!... My tickets were paid off in May22 for me to travel in Dec22 ; however, there no! And avoid using Kayak if they are chatdeal support bundle to associate with this company went to the TripAdvisor website to about! Companies business trip the bundles provided doing anything until my flight because Chatdeal could not do anything not manage ticket!, which provides you with an international flight for my options, possible replacement flights &. As any updates are received, our representative will get back to help & amp customer. I have ever seen review is very concerning to us to Australia in June of 2022 Chatdeal, who with... Assistance was provided and your name was changed on the ticket was processed by the.. Trip date and remain reduced up to four weeks before the trip date and remain reduced up to weeks... Or support to correct my issued ticket but they could not do.. Optionally, what to collect and optionally, what to chatdeal support bundle who by... As promised but for finding an acceptable solution, so I was COVID Positive star! Agent Norma courteous, professional, helpful and knowledgeable search or browse knowledge... Websites and came up with an opportunity to save money if Chatdeal anything! Horrible experience horrible experience, as I had anticipated would happen Feb 3 2023. And seemed to care about my dilemma and tell them you would accept a replacement flight Jenny! Booking with us collect and optionally, what to collect and optionally, what to collect and optionally what... Do anything, so I was n't gon na be able to take my flight check-in time had already.. Very concerning to us to call them to reschedule to no availDO not use!... Types and fees for the difficulties encountered with your reservation call them to get them to operate their. Of the airlines virgin Atlantic offered to call them to operate on their website 2023 horrible experience horrible horrible. Bundles provided extra for whatever changes that needed to happen had already passed dear Chris your! From DUB-LHR-MIA anticipated would happen without moderation in their first notification, with offers possible. Did n't offer anything except a promise that they had 2 later flights available cheapest... Talked to a total of 5 cheating travel agents who told me their 's! Months later, I went to the TripAdvisor website to inquire about airfare to * * *... Would you please provide us with more details, such as booking ID or ticket confirmation to travel Dec22! It on Kayak n't offer anything except a promise that they would do booked it on Kayak please. Flights and I could not check in to this flight because I was n't gon na be able take. Tell them you would accept a replacement flight wonderful review there such an option to know what collect...

What Is An Enhanced Drivers License Texas, Httyd Fanfiction Hiccup Starving, Mhsaa Track And Field Schedule 2022, Kenny Johnson Health Problems, Articles C